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India’s Passion for Gold: Velvetcase

Nupur Pavan Bang; ...

Book

India’s Passion for Gold: Velvetcase

Nupur Pavan Bang; Puran Singh; Professor Vikram Kuriyan

OM-1638 | Published June 2, 2026 | 16 Pages Book

Collection: Darden School of Business

Product Details

The largest consumer of gold in the world in 2012-2013, India was a growing market for gold jewellery, largely owing to its importance in the cultural and religious traditions of the country. Gold prices in international markets had been increasing, but this had little impact on India's voracious appetite for gold. Heavy gold imports had led to an increase in country's fiscal deficit above the sustainable level of 2.5-3% of gross domestic product (GDP) and touched 4.2% in FY2012. Velvetcase, a made-to-order jewellery company in Mumbai, had started operations in the beginning of 2013 and was concerned by the government's recent policies on gold imports. Among many other measures, the Indian government had raised import duty from 4% to 10% during the year. The increase in import duties raised input prices, consequently slowing the demand for gold jewellery to some extent. Velvetcase believed that its unique business model of making jewellery using low karat gold would not only satisfy India's passion for gold, but also result in improving the current account deficit (CAD) of the country by lowering the amount (in grams) of gold used in the making of jewellery.

(1) Understand the concept of a CVC and how it can help companies in crafting innovation and growth strategies. (2) Consider the factors a company should weigh when developing an effective omnichannel sales strategy. (3) Discuss how to avoid channel conflicts by considering the specificities of various sales channels, including door-to-door sales, franchise models, proprietary stores, online channels, and third-party stores. (4) Explore the concept of a “customer-centric” strategy—including the opportunities and challenges it presents—and understand what can help business leaders implement this strategy effectively. (5) Analyze the strengths and weaknesses of a multibrand, multichannel strategy, considering its value creation for customers, costs, demands in terms of management structures, opportunities related to the gathering of consumer data, and so on. (6) Discuss how retail groups and niche marketplaces can prepare to face competition from multiproduct marketplaces in the online space. (7) Delve into the dynamics of the beauty and cosmetics markets and understand how they can vary from one country to another.